While an incredible vacation awaits at Universal Studios Hollywood, unfortunately we can't make guarantees about the weather, but Guests' travel plans can still be stress-free. In the event that a natural disaster occurs or a state of emergency is declared for the Hollywood/Los Angeles area or in their place of residence, within seven days of your arrival, Guests can contact our team in advance to reschedule or cancel their Universal Parks & Resorts Vacations package, and Universal Studios Hollywood theme park tickets booked directly with Universal Parks & Resorts Vacations, without any cancellation or change fees imposed.
If Guests have purchased airline tickets, rental cars or other ancillary items as part of their Universal Parks & Resorts Vacations package, they may still be subject to cancellation and change fees assessed by those airlines and car rental companies.
Terms and Conditions:
- If guests have purchased Universal Studios Hollywood products and services through third-party suppliers, travel agents or tour operators they should contact them directly for information regarding their cancellation or change policies and procedures.
- Waiver of penalties for cancellation or change applies to hotel accommodations and Universal Studios Hollywood theme park tickets when booked through Universal Studios Hollywood, including when purchased as part of a Universal Parks & Resorts Vacations package.
- This policy does not apply to hotel reservations, whether booked as room only or as part of a vacation package, when made after a natural disaster occurs or state of emergency is declared for either the Hollywood/Los Angeles area or in the guest's place of residence.
- Availability of same accommodations and room rates cannot be guaranteed for rescheduled vacations dates.
- If guests have purchased airline tickets as part of their Universal Parks and Resorts Vacations package, they may still be subject to cancellation and change fees assessed by those airlines.
- The policy does not apply to certain group related bookings including special events. Guests with group rates must contact their respective meeting/group planner directly for cancellation policy.
- Guests calling to cancel or modify bookings must be 18 years of age or older.
- If you have purchased a Universal Parks and Resorts Vacations package via travel financing with Uplift you will not be charged interest as a result of a cancelled vacation due to a Hurricane or Tropical Storm.